How to set up an email account in iPad / iPhone

Before You Start

  • You need to know your domain name (e.g. cp##,, email address (e.g. and email account password. (## is the number of the server your account is stored on)
  • Your iPhone/iPad needs to have a data plan with your telephone carrier (or, be connected via WiFi) and be able to access the internet — test this first by opening a web page
  • If you are also checking this email account from another computer, that computer should be configured to "Leave emails on server", otherwise your iPhone/iPad will only show emails that haven't yet been downloaded by your other computer.
Adding An Email Account
  • Go to Settings > Mail, Contacts, Calendars
  • Under Accounts, tap "Add Account..."
  • Tap "Other" then "Add Mail Account"
  • Enter New Account information:
    • Name: Your name as you want it to appear when somebody receives an email from you
    • Address: Enter your email address
    • Password: Enter your email account password
    • Description: Enter a descriptive name for this account, such as your email address
  • Tap "Next"
  • Next, for the server type, tap "POP" (you can use IMAP with incoming port set to 993 in a later step)
  • Enter Incoming Mail Server details:
    • Host Name: Enter cp##,, replacing with your actual domain name
    • User Name: Enter your email address
    • Password: This should already be filled out with the one you entered earlier
  • Enter Outgoing Mail Server details:
    • Normally, it is easiest to use your telephone carrier's Outgoing Mail Server. For Telstra customers, just set the Host Name to, tap "Next", and you should be finished.
    • Alternatively, you can send email through our email server, but this is a bit tricker to configure:
      • Enter the same Outgoing Mail Server details as you did for Incoming Mail Server, including the password.
      • Tap "Next" / "Save"
      • "Cannot Verify Server Identity" may display on the screen - tap "Continue"
      • If you receive a warning about SSL, you will be asked if you want to connect *without* using SSL — tap "Yes"
      • Tap "Next" / "Save"
      • You may receive an error "account verification failed" and a warning that the account may "not be able to send or receive emails" — tap "Next" again
      • In the mail settings, tap back into the account you just created, scroll down to the Outgoing Mail Server section, and tap "SMTP"
      • Select the host name you previously entered (cp##,, and:
        • Set it to "On"
        • Set Use SSL to "on" (if it isn't already)
        • Authentication should say "Password"
        • Set the Server Port to 465 (instead of 25)
        • Tap "Done"
      • Note: If you ever change your Outgoing Mail Server back to your telephone carrier's server, you will need to change the Server Port back to 25
On the home screen, tap "Mail" to view your email.
Looking for a better email solution?
If you frequently access your email from multiple devices, you may be interested in our premium business email service, Zimbra Hosted Email, which provides complete synchronisation of your email across all devices, plus many more features including mailbox and calendar sharing. Find out more.


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