TLS/SSL for Emails Print

Updating Emails to use TLS/SSL 

Having TLS/SSL provides an added layer of security for your communications. In newer versions of emails TLS/SSL is set up as a default configuration, so in most instances when you are adding an email account to your mail client this step is done for you. 

In order for your emails to be using the most up to date secure version of emails they must be using one of the following email clients which supports TLS 1.2;

• Apple Mail: 10 and newer (Sierra)
• Outlook for Mac: 2016 and newer
• Outlook for Windows: 2013 and newer
• Thunderbird: 31 and newer

Please note that If you are using one of  the below outdated email clients you will not be able to connect TLS/SSL; 

• Apple Mail: 9.3 and older
• Eudora
• Microsoft Entourage
• Outlook for Mac: 2012 and older
• Outlook for Windows: 2010 and older
• Thunderbird 27 and older
• Windows Live Mail

If you are using one of these older mail clients then you will need to upgrade your mail client to ensure that your emails are secure. If this is not an option for you please let us know. 

How to Add TLS/SSL to an email account; 

In order to add TLS/SSL please follow the instructions provided below for each of the different mail clients;

Once you have applied TLS/SSL please send us an email to let us know this has been completed. 

Outlook 

1. Open Outlook 
2. Click on the "File" tab or the "Tools" menu (depending on your Outlook version) and select "Account Settings."
3. Now select the email that you would like to add TLS/SSL. 
4. Click "Change" before the settings appear. 
5. Click into the Server Settings of the email account.
6. For the incoming server please ensure that the checkbox for TLS/SSL is ticked and that the incoming server port number is set to the appropriate SSL/TLS port (e.g., 995 for POP3 or 993 for IMAP with SSL/TLS). 
7. Similarly, ensure that the checkbox is ticked for TLS/SSL for the outgoing server and that the outgoing server port number is set to the appropriate SSL/TLS port (e.g. 465 or 587).
8. Next verify that the authentication settings are correctly configured. Usually, you need to select the option to use the same username and password for sending and receiving emails.
9. After updating the server settings, click on the "Next" or "OK" button to save the changes.

Mac Mail

1. Launch the Mail app on your Mac.
2. Click on "Mail" in the top menu bar, then select "Preferences" from the dropdown menu.
3. In the Preferences window, click on the "Accounts" tab and select the email account you want to configure for TLS/SSL.
4. On the right-hand side, you'll see various tabs (Account Information, Mailbox Behaviours, etc.). Click on the "Account Information" tab to access the account settings.
5. Under the Account Information tab, locate the "Incoming Mail Server" and "Outgoing Mail Server (SMTP)" sections.
6. Check the box that says "Use SSL" or "Use SSL/TLS" to enable encryption for the incoming server and another box for the outgoing server. 
7. Verify that the authentication settings are correctly configured. Typically, you should use the option to use the same username and password as the incoming mail server.
8. After updating the server settings, close the Preferences window to save the changes.

Samsung/Android:

1. Launch the default Email app on your Samsung or Android device. The steps may vary slightly depending on the device model and the email app you're using.
2. In the Email app, tap on the menu icon (three horizontal lines or three dots) usually located at the top left or right corner of the screen. From the menu, select "Settings" or "Accounts."
3. Tap on the email account you want to configure for TLS/SSL. If you have multiple accounts, choose the one you want to modify.
4. In the account settings, you'll find options for the selected email account. Tap on the account name or "Account Settings" to access the settings.
5. Look for options related to the server settings, which may be labelled as "Server Settings," "Incoming Settings," or similar.
6. Ensure that the incoming server settings are correct and enable the option to use SSL/TLS or SSL for the incoming server.
7. Check the outgoing server settings and do the same, enable the option to use SSL/TLS or SSL for the outgoing server.
8. Verify that the authentication settings are correctly configured. Generally, you should use the option to use the same username and password for the incoming and outgoing servers.
   

iPhone: 

1. Open the "Settings" app on your iPhone's home screen.
2. Scroll down and tap on the "Mail" option.
3. Under the "Mail" section, select "Accounts.
4. Tap on the email account you want to configure for TLS/SSL.
5. On the next screen, you'll see various options related to the selected email account. Tap on the email address listed at the top of the screen.
6. In the Account Settings screen, scroll down and tap on the "Advanced" option.
7. Under the Advanced settings, locate the sections for "Incoming Settings" and "Outgoing Settings."
8. Tap on the "Incoming Settings" option and enable the "Use SSL" or "Use SSL/TLS" option.
9. Now, tap out of the advanced section, then tap the smtp listing under the "Outgoing Mail Server" heading, then tap on the server(s) that is marked "On", now check the tick box to enable the "Use SSL" or "Use SSL/TLS" option.
10. Ensure that the authentication settings are correctly configured. Typically, you should use the option to use the same username and password as the incoming mail server.
11. After updating the server settings, tap on the "Done" button to save the changes.
    

Any Precedence client having difficulties with adding TLS/SSL are encouraged to give us a call on 1300 363 460 and we will do our best to assist you.