How to set up an email account in iPad / iPhone

Before You Start

  • You need to know the name of your domain (e.g. ), email address (e.g. and email account password.
  • Your iPhone/iPad needs to have a data plan with your telephone carrier (or, be connected via WiFi) and be able to access the internet - test this first by opening a web page
  • If you are also checking this email account from another computer, that computer should either be using "IMAP", or, if it's using "POP3", also be configured to "Leave emails on server" — otherwise your iPhone/iPad will only show emails that haven't yet been downloaded by your other computer

Adding An Email Account

  • Go to Settings > Mail > Accounts
  • Tap "Add Account"
  • Tap "Other" then "Add Mail Account"
  • Enter New Account information:
    • Name: Your name as you want it to appear when somebody receives an email from you
    • Address: Enter your full email address
    • Password: Enter your email account password
    • Description: Enter a descriptive name for this account, such as your email address
  • Tap "Next"
  • Next, for the server type, tap "IMAP"
  • Enter Incoming Mail Server details:
    • Host Name: Enter "mail." followed by your domain name, e.g.
    • User Name: Enter your full email address
    • Password: This should already be filled out with the one you entered earlier
  • Enter Outgoing Mail Server details:
    • Enter the same Outgoing Mail Server/SMTP details as you did for Incoming Mail Server, including the password.
    • Tap "Next" / "Save"
      • "Cannot Verify Server Identity" may display on the screen - tap "Continue"
    • Tap "Next" / "Save"
      • You may receive an error "account verification failed" and a warning that the account may "not be able to send or receive emails", just tap "Next" again
    • In the mail settings, tap back into the account you just created, scroll down to the Outgoing Mail Server section, and tap "SMTP"
    • Select the hostname you previously entered, and:
      • Set it to "On"
      • Hostname: Enter "mail." followed by your domain name, e.g.
      • Username: Your email address (Please note this cannot be left blank)
      • Password: Your password (Please note this cannot be left blank)
      • Set Use SSL to "on" (if it isn't already)
      • Authentication should say "Password"
      • Set the Server Port to 465 (instead of 25)
      • Tap "Done"

On the home screen, tap "Mail" to view your email.


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