If you have an email account through your Precedence hosting service, the following details will help you to access this email through a mail client on your computer (such as Outlook, Windows Mail, or Mac Mail).
We have step-by-step instructions for some common email clients such as Outlook 2019 in the Email section of our knowledgebase. Otherwise, the following general guidelines should help.
Setup Details
If the mail client asks you for the type of mail service you have, the likely answer will be "IMAP" or "Other". (Do not choose "POP3"; this causes all emails to be downloaded to your computer and deleted from your email account on the server.)
In most cases, it will then simply ask you for your Email Address and Password, and automatically configure the required settings. If you need to manually enter settings, use the following details:
- Username: your full email address, e.g. info@example.com.au
- Password: the password you set when creating the email account (if you don't know your password, we can reset it for you)
- Incoming Mail (IMAP):
- Account Type: IMAP
- Incoming Mail Server: mail.example.com.au, where example.com.au is your own domain name
- IMAP Port: 993
- Security: SSL/TLS
- Outgoing Mail (SMTP):
- Outgoing Mail Server: mail.example.com.au, where example.com.au is your own domain name
- SMTP Port: 465
- Security: SSL/TLS
- Authentication: Outgoing mail must use authentication. The login details are the same as for incoming mail, i.e. your full email address and password.
Troubleshooting
- If the mail client is unable to connect to the server at all, it's possible your IP address could be blocked. To check, attempt to open webmail by opening a web browser and typing in mail.example.com.au/webmail where example.com.au is your own domain name. If this goes to a screen that prompts you to complete a CAPTCHA, this will unblock your IP address. If this goes to a Webmail login screen, it means you are not blocked.
- If the mail client is telling you that your authentication details are incorrect, double-check that you have entered the full email address as your login username, and the correct password. To verify if your login details are correct, test them using webmail by opening a web browser and typing in mail.example.com.au/webmail where example.com.au is your own domain name. Then, login using the email address and password you have on file. If this works, it means the configuration in your email client is incorrect. If this does not work, it means your password is wrong — contact us and we can reset it for you, or you can update it yourself through cPanel.
- If you are able to receive email, but not send email, verify that our Outgoing Mail (SMTP) settings have the correct port number, SSL/TLS setting, and have authentication turned on as per the above instructions. Please note it will not be possible to send email through other networks, such as your Internet Service Provider.
- Some antivirus software may interfere with email sending and receiving. Try temporarily disabling any such software, specifically any settings relating to email scanning.
- If you are still having trouble, feel free to reach out Precedence, and we can check the server logs for any obvious problems. Beyond that, we recommend engaging an IT support company to look at your computer and help set everything up correctly.
